Location
Riyadh, Saudi Arabia
Job Category
- Information Technology (IT) & Software
- Customer Service & Support
- Retail & E-commerce
- Others / Miscellaneous
Job Overview
A leading organization in Riyadh, Saudi Arabia is seeking an experienced Senior IT Support Specialist to join its IT team with immediate effect. This role is ideal for professionals with extensive experience supporting enterprise business applications, retail technology solutions, and end-user environments. Candidates with expertise in Microsoft Dynamics 365, Business Central, LS Retail, Shopify, and POS systems will have the opportunity to contribute to critical business operations while ensuring high system availability and user satisfaction.
As an IT Support Specialist, you will provide technical support, resolve complex system issues, manage service requests, and collaborate with cross-functional teams to enhance business applications and infrastructure. This position offers excellent career growth, continuous professional development, exposure to enterprise technologies, and opportunities to strengthen technical certifications and industry expertise.
Key Responsibilities
- Provide day-to-day IT support for business applications and end users.
- Troubleshoot and resolve hardware, software, network, and system-related issues.
- Support, maintain, and optimize Microsoft Dynamics 365 environments.
- Manage and support Microsoft Dynamics 365 Business Central.
- Maintain and troubleshoot LS Retail solutions.
- Support Point of Sale (POS) systems across business operations.
- Manage and maintain Shopify platforms and related integrations.
- Handle service requests, incidents, and issue management while ensuring timely resolution.
- Collaborate with cross-functional teams to improve application performance and user experience.
- Maintain technical documentation and ensure compliance with IT policies, security standards, and best practices.
Requirements & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline.
- Minimum 7 years of professional experience in IT Support or a related field.
- Hands-on experience with Microsoft Dynamics 365.
- Strong knowledge of Microsoft Dynamics 365 Business Central.
- Experience supporting LS Retail solutions.
- Solid understanding of Point of Sale (POS) systems.
- Experience managing and supporting Shopify platforms.
- Strong background in Service Management and Issue Management.
- Proven experience providing end-user support and troubleshooting technical issues.
- Excellent analytical, communication, and problem-solving skills.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- Microsoft Dynamics 365, Microsoft Certified, ITIL Foundation, or related certifications are advantageous and support long-term professional development.
Salary, Benefits & Career Growth
Average Market Salary (Estimated): SAR 10,000–15,000 per month (Estimated based on similar Senior IT Support Specialist positions in Saudi Arabia, required experience, and current market trends. Actual company compensation may vary.)
Compensation Type: Monthly Salary
Benefits
- Immediate joining opportunity.
- Work with modern enterprise technologies including Microsoft Dynamics 365, Business Central, LS Retail, Shopify, and POS platforms.
- Professional work environment with experienced IT teams.
- Opportunities for career growth and advancement into senior technical or IT management roles.
- Exposure to enterprise projects, technical training, certification support, and continuous professional development.
- Benefits provided according to company policy.
Application Process
Application Process (Website)
- Apply only through the official job link.
- Click Apply Now on the website.
HR Email for Application
Send your updated CV directly to:
Reference: WGOKSA
To apply for this job email your details to hr@alsafwah.com.sa