🧾 Job Overview

A premier hospitality company in Riyadh is seeking qualified candidates for the positions of Reception Agent and Reservation Agent. These roles are critical for delivering exceptional guest experiences, ensuring smooth front-desk operations, and maintaining high standards of service in a fast-paced hospitality environment.

The Reception Agent will manage guest check-ins and check-outs, handle inquiries, and maintain accurate records, while the Reservation Agent will oversee bookings, coordinate with guests, and optimize occupancy levels. Both positions offer long-term career growth within the hospitality industry, professional training, and exposure to customer service best practices.

Candidates will benefit from opportunities to enhance skills in hospitality management, communication, and booking systems, as well as career progression into supervisory or managerial roles.

🛠 Key Responsibilities

🔹 Reception Agent

Greet and assist guests professionally upon arrival and departure
Manage check-in/check-out procedures accurately
Handle guest inquiries, requests, and complaints with professionalism
Maintain front-desk logs and records
Coordinate with housekeeping, concierge, and other departments

🔹 Reservation Agent

Manage hotel reservations and bookings through the system
Respond to guest inquiries via phone, email, and online platforms
Ensure accurate guest data entry and confirmation
Maximize room occupancy and manage availability
Collaborate with front office and sales teams

🎓 Requirements & Qualifications

High school diploma or equivalent (Bachelor’s preferred)
Proven experience in hospitality, front desk, or reservations
Strong command of English (written and spoken)
Excellent communication, interpersonal, and customer service skills
Knowledge of hotel booking systems (PMS) is a plus
Professional appearance and demeanor
Ability to work in shifts and handle busy periods efficiently

Preferred Qualifications:

Certification in hospitality or customer service
Familiarity with international guest standards and hospitality protocols

💼 Salary, Benefits & Career Growth

As salary details were not provided, below are Average Market Salary (Estimated) benchmarks in Riyadh:

Average Market Salary (Estimated):

Reception Agent: SAR 4,000 – 6,500 per month
Reservation Agent: SAR 4,500 – 7,000 per month

These estimates are based on hospitality industry standards in Riyadh for professionals with 2–5 years’ experience.

Compensation & Benefits

Competitive monthly salary packages
On-the-job training and professional development
Opportunity to work in a leading hospitality organization
Exposure to customer service excellence and hospitality operations

Career Growth Opportunities

Advancement to Front Office Supervisor, Reservations Supervisor, or Guest Relations Manager
Opportunities to develop specialized skills in hospitality management
Long-term career trajectory in Riyadh’s expanding hospitality sector

These roles provide structured career progression, competitive compensation, and professional development opportunities in the hospitality industry.

📝 Application Process

🔗 Application Process (Website):
Apply only through the official job link
Click Apply Now on the website

📧 HR Email for Application:
📩 Send your CV directly to:

📌 Clearly state your preferred position in the email.

Referred by: Rashid Naseem – Recrenza