📍 Location

Riyadh, Saudi Arabia

🗂 Job Category

• Healthcare & Medical
• Customer Service & Support
• Administration & Office Support

🧾 Job Overview

Ali Bin Ali Hospital is hiring a Patient Experience Coordinator to join its healthcare team in Riyadh, Saudi Arabia. This role is an excellent opportunity for professionals who are passionate about delivering exceptional patient care, improving healthcare services, and enhancing the overall patient journey. The successful candidate will play an important role in supporting patient satisfaction initiatives while working closely with clinical and administrative departments.

As a Patient Experience Coordinator, you will contribute to service quality improvements by handling patient feedback, coordinating resolutions, and monitoring patient satisfaction performance. The position offers valuable career growthopportunities within the healthcare industry, along with exposure to quality management, healthcare operations, and professional development through continuous training and industry best practices.

🛠 Key Responsibilities

• Support patient experience programs and initiatives to improve healthcare service quality.
• Receive, document, and follow up on patient feedback, concerns, and inquiries.
• Coordinate with various hospital departments to resolve patient issues efficiently.
• Prepare reports on patient satisfaction, service quality, and operational performance.
• Assist in enhancing the overall patient journey and healthcare experience.
• Maintain accurate records of patient interactions and service improvement activities.
• Promote high standards of patient-centered care and communication.
• Support continuous quality improvement initiatives across the hospital.

🎓 Requirements & Qualifications

• Bachelor’s Degree or Diploma in Hospital Administration, Healthcare Management, or a related field.
• Minimum 1 year of experience in patient experience, customer service, or the healthcare sector is preferred.
• Proficiency in Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Strong coordination, organizational, and problem-solving abilities.
• High attention to detail and the ability to manage multiple priorities.
• Customer-focused attitude with a commitment to service excellence.

💼 Salary, Benefits & Career Growth

Average Market Salary (Estimated)

SAR 5,000 – SAR 7,500 per month (Estimated based on Patient Experience Coordinator positions in Saudi Arabia with similar qualifications and experience. This is not the employer’s advertised salary.)

Compensation Type

Monthly Salary

Benefits

• Opportunity to work with a reputable healthcare organization.
• Professional and collaborative hospital work environment.
• Exposure to patient experience and healthcare quality improvement initiatives.
• Opportunities to develop healthcare administration and customer service expertise.
• Potential eligibility for company benefits in accordance with hospital policies.

Career Growth

This position provides a strong pathway toward careers in Healthcare Administration, Patient Relations, Hospital Operations, Quality Management, and Healthcare Service Excellence. Employees can further strengthen their expertise through healthcare training, professional development, and relevant certification programs in patient experience and quality management.

📝 Application Process

🔗 Application Process (Website)

Apply only through the official job link.

Click Apply Now on the website.

📧 HR Email for Application

📩 Send your updated CV directly to:

WGOKSA