🧾 Job Overview

A reputable organization in Riyadh is hiring a Dispatch / Call Center Executive to support its operations by managing inbound calls, coordinating with field teams, and ensuring efficient case handling. This role is ideal for professionals with at least one year of call center experience who are looking to advance their careers in customer service, dispatch operations, and communication management.

The position plays a vital role in maintaining service quality, improving response times, and enhancing customer satisfaction. Candidates will gain valuable exposure to real-time operations, structured workflows, and performance-driven environments. The role also offers opportunities for career growth, skill development, and professional trainingin communication systems and operational coordination.

🛠 Key Responsibilities

Receive and forward calls to relevant departments accurately and efficiently
Record, update, and track case data within the system
Coordinate with field teams to ensure timely response and resolution
Provide professional customer support and respond to inquiries
Maintain adherence to quality standards and operational procedures
Monitor case progress and ensure proper follow-up
Handle high-volume call scenarios with speed and accuracy

🎓 Requirements & Qualifications

Minimum 1 year of experience in a call center or customer service role
Proficiency in English (spoken and written)
Strong communication and interpersonal skills
Ability to multitask and handle high-pressure situations
Familiarity with CRM or call management systems (preferred)
Willingness to work in rotational shifts (4 days on / 4 days off)

💼 Salary, Benefits & Career Growth (MANDATORY SECTION)

Average Market Salary (Estimated):
SAR 3,500 – SAR 5,500 per month (Call Center / Dispatch Executive in Riyadh, Saudi Arabia)

Compensation & Benefits:

Salary determined after interview based on experience and skills
Structured shift system offering work-life balance (4 days on / 4 days off)
Opportunity to work in a fast-paced operational environment
Exposure to customer service systems and dispatch coordination tools

Career Growth Opportunities:

Progression to Senior Call Center Executive or Team Leader roles
Advancement into Operations Supervisor or Dispatch Manager positions
Access to ongoing training and professional development in customer service excellence and communication systems

📝 Application Process

🔗 Application Process (Website):
Apply only through the official job link
Click Apply Now on the website

📧 HR Email for Application:
📩 Send your updated CV directly to:
(Include the job title in the subject line)

🔹 Reference:
Referred by: Rashid Naseem – Recrenza

To apply for this job email your details to talents@saudirpm.com