Customer Service Specialist – Medical Laboratory – Riyadh (Al-Rabwah District), Saudi Arabia

📍 Location: Al-Rabwah District, Riyadh, Saudi Arabia
🗂 Job Category:

• Healthcare & Medical

• Customer Service & Support

• Administration & Office Support

🧾 Job Overview

Warid Medical Laboratories is seeking a dedicated and service-oriented Customer Service Specialist to join its full-time medical support team in Riyadh (Al-Rabwah District). This role is essential in delivering a high-quality patient and client experience within a professional healthcare environment.

The Customer Service Specialist will act as the first point of contact for patients and visitors, ensuring accurate coordination between departments and maintaining efficient service delivery. This opportunity is ideal for professionals aiming to build a long-term career in healthcare customer service, medical administration, or patient relations.

With the healthcare sector in Saudi Arabia continuing to expand, this position offers strong career growth, structured operational exposure, and valuable professional development within medical laboratory services.

🛠 Key Responsibilities

• Welcome customers and provide professional support to ensure an excellent service experience

• Respond to phone calls and email inquiries with accuracy and professionalism

• Coordinate with internal departments to ensure timely service delivery

• Follow up on customer requests and resolve issues efficiently

• Record and update customer data accurately within company systems

• Support initiatives aimed at improving service quality and customer satisfaction

• Maintain compliance with healthcare service standards and operational procedures

🎓 Requirements & Qualifications

Experience:

• Previous experience in customer service (mandatory)

• Experience in healthcare or medical environments preferred

Technical Skills:

• Proficiency in computer systems and customer relationship management (CRM) tools

• Ability to manage data entry and reporting accurately

Core Competencies:

• Strong communication and interpersonal skills

• Professional demeanor and customer-focused attitude

• Ability to work under pressure in a fast-paced environment

• Problem-solving skills and attention to detail

Employment Type:

• Full-time position

💼 Salary, Benefits & Career Growth

Salary:
Not specified by the employer.

Average Market Salary (Estimated):
SAR 4,500 – SAR 7,000 per month
(Based on Customer Service Specialist roles in Riyadh within the healthcare sector)

Compensation Type: Monthly Salary

Potential Benefits:

• Stable full-time employment in a reputable medical organization

• Exposure to structured healthcare administrative systems

• Opportunities for career progression into Senior Customer Service Officer or Patient Relations Supervisor roles

• Professional development in medical service standards and healthcare operations

This position provides an excellent entry point for professionals seeking sustainable career advancement in healthcare administration and customer experience management.

📝 Application Process

🔗 Application Process (Website):
Apply only through the official job process.
Click Apply Now on the website (if applicable).

📧 HR Email for Application:

📩 Send your updated CV directly to:
Subject Line: Customer Service Specialist

Referred by: Rashid Naseem – Recrenza