Customer Service Specialist – Car Rental Operations – Riyadh (North), Saudi Arabia

📍 Location: North Riyadh, Saudi Arabia
💼 Employment Type: Full-Time

🗂 Job Category:
Customer Service & Support
Operations & Supply Chain
Administration & Office Support

🧾 Job Overview

Sajil Car Rental is hiring a Customer Service Specialist to join its operations team in North Riyadh. This role is ideal for professionals seeking career growth in the car rental, automotive services, and customer experience sector. The position plays a critical role in ensuring seamless rental procedures, high customer satisfaction, and operational efficiency.

As a front-facing representative, you will manage customer interactions, oversee booking coordination, and support daily rental operations. This opportunity offers structured professional development, performance-based incentives, and long-term career progression within a dynamic automotive service environment.

The role provides exposure to rental management systems, customer relationship management, and service quality standards, making it a strong foundation for advancing into supervisory and operations leadership roles.

🛠 Key Responsibilities

• Welcome customers and complete rental procedures professionally

• Respond to customer inquiries and resolve issues efficiently

• Follow up on reservations and ensure vehicle readiness before delivery

• Coordinate with internal departments to ensure smooth workflow

• Perform accurate data entry and prepare daily rental reports

• Maintain high service standards aligned with company policies

• Support continuous service improvement initiatives

🎓 Requirements & Qualifications

• Previous experience in customer service or car rental industry (preferred)

• Strong communication and interpersonal skills

• Ability to handle customer concerns with professionalism

• High level of discipline and commitment to job responsibilities

• Ability to work under pressure in a fast-paced environment

• Team-oriented mindset with problem-solving abilities

• Basic computer proficiency for data entry and reporting

Additional training in customer service excellence or CRM systems is considered an advantage and supports professional development.

💼 Salary, Benefits & Career Growth

Compensation: Attractive salary plus commission structure

Average Market Salary (Estimated):

SAR 4,500 – 6,500 per month (Base + Commission Potential)
(Based on Customer Service Specialists in the Saudi car rental and automotive service industry with 1–4 years of experience.)

Compensation Type: Monthly Salary + Performance-Based Commission

Benefits:

• Competitive compensation package

• Performance-based commission incentives

• Professional and comfortable work environment

• Exposure to structured car rental operations

Career Growth Opportunities:

• Promotion to Senior Customer Service Specialist

• Branch Supervisor or Rental Operations Supervisor roles

• Long-term career development in automotive services and operations management

• Opportunities for internal training and skill enhancement

This position offers a stable career path in the growing car rental and transportation services sector, with strong emphasis on performance, service quality, and professional growth.

📝 Application Process

🔗 Application Process (Website):
Apply only through the official job link. Click Apply Now on the website.

📧 HR Email for Application:
📩 Send your updated CV directly to:

📌 Email Subject Line: Customer Service Specialist – Riyadh

Referred by: Rashid Naseem – Recrenza