Customer Service Representative – Mid-Level | CsMena | Riyadh, Saudi Arabia

📍 Location

Riyadh – Al-Rabwah District, Saudi Arabia

🗂 Job Category

• Customer Service & Support
• Telecommunications
• Administration & Office Support
• Business Development
• Remote / Work-from-Home Opportunities (if applicable)

🧾 Job Overview

CsMena, a leading telecommunications management service provider established in 2018, is seeking a dedicated Customer Service Representative to join its professional team in Riyadh. The role is ideal for individuals passionate about delivering superior customer experiences, improving service quality, and contributing to organizational excellence.

This position offers an opportunity to develop in the fast-growing telecommunications sector, gaining exposure to customer interaction strategies, problem-solving, and operational efficiency. CsMena provides a structured work environment focused on professional growth, skill development, and team collaboration.

Employees will benefit from career development initiatives, including training in customer service best practices, process optimization, and professional communication skills—ensuring long-term career growth within the organization.

🛠 Key Responsibilities

• Receive and manage incoming customer calls professionally.
• Make outgoing calls based on business requirements and follow-ups.
• Respond to customer inquiries accurately and provide clear information.
• Address and resolve customer complaints effectively and promptly.
• Continuously document and update customer information in the system.
• Achieve high levels of customer satisfaction and enhance the customer experience.
• Adhere to established customer service policies and procedures.
• Collaborate with team members to ensure outstanding service delivery.

🎓 Requirements & Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making capability.
• Proficiency in computers and customer management systems.
• Ability to work under pressure and maintain a team-oriented approach.
• Professionalism, tact, and commitment in client interactions.
• Previous experience in customer service, telecommunications, or related sectors is preferred.

💼 Salary, Benefits & Career Growth

Average Market Salary (Estimated): SAR 4,000 – 6,000 per month
(Based on mid-level customer service roles in Riyadh, Saudi Arabia.)

Compensation & Benefits:

• Monthly salary with potential performance-based incentives.
• Professional development and training in customer service, communication, and system operations.
• Career progression opportunities into team lead or supervisory roles.
• Exposure to telecommunications operations and client relationship management.

📝 Application Process

🔗 Official Application Process: Apply only through the HR email provided.

📧 HR Email for Application:
📩 Send your updated CV directly to:

Referred by: Rashid Naseem – Recrenza