Customer Service Representative (English B2) – MAF Share Project – Dammam, Saudi Arabia

📍 Location

Dammam, Eastern Province, Saudi Arabia

🗂 Job Category

• Customer Service & Support

• Retail & E-commerce

• Administration & Office Support

• Operations & Supply Chain

🧾 Job Overview

Raya CX is currently hiring Customer Service Representatives for the MAF Share project in Dammam, Saudi Arabia. This opportunity is ideal for professionals with strong English communication skills who are passionate about delivering exceptional customer support and contributing to high-quality service experiences.

As a Customer Service Representative, you will interact directly with customers, handle service inquiries, and ensure that each interaction meets the organization’s professional service standards. The role requires individuals who can communicate clearly, demonstrate strong problem-solving abilities, and maintain a professional attitude while managing customer requests.

Working with a global leader in the customer experience (CX) industry offers employees the opportunity to gain exposure to international service standards, structured training programs, and career advancement opportunitieswithin customer service, operations, and client management.

🛠 Key Responsibilities

• Handle customer inquiries and support requests through professional communication channels

• Provide accurate information regarding services, policies, and customer accounts

• Resolve customer issues using analytical thinking and problem-solving skills

• Maintain a high level of customer satisfaction and service quality

• Document and update customer interactions in CRM systems

• Follow company procedures and customer service best practices

• Collaborate with internal teams to ensure timely issue resolution

• Maintain professionalism while managing multiple customer interactions

🎓 Requirements & Qualifications

• English proficiency: Minimum B2 (Upper-Intermediate)

• Fluent and confident spoken and written English communication skills

• Strong problem-solving abilities and customer-focused mindset

• Professional attitude and excellent interpersonal communication skills

• Ability to work rotational shifts

• Previous experience in customer service, call center, or client support roles is an advantage

• Familiarity with customer relationship management systems and digital communication tools is beneficial

💼 Salary, Benefits & Career Growth (MANDATORY SECTION)

💰 Salary Offered:
5,500 SAR per month (Total compensation including incentives)

📊 Average Market Salary (Estimated):

For Customer Service Representatives in Saudi Arabia, the average compensation range is typically:

• 4,500 – 6,500 SAR per month, depending on experience, language proficiency, and performance incentives.

🎁 Benefits

• Incentive-based performance bonuses included in total salary

• Opportunity to work on a premium international CX project

• Professional customer service training and skill development

• Structured work environment with career development support

📈 Career Growth Opportunities

Employees can progress to roles such as:

• Senior Customer Service Representative

• Team Leader / Customer Support Supervisor

• Operations Coordinator or Client Services Specialist

These career paths allow professionals to develop expertise in customer experience management, operations leadership, and service excellence.

📝 Application Process

🔗 Application Process (Website):

Apply only through the official job link
Click Apply Now on the website

📧 HR Email for Application

📩 Send your updated CV directly to:

🔹 Reference

Referred by: Rashid Naseem – Recrenza