Customer Service Representative (English B2) – MAF Share Project – Dammam, Saudi Arabia

📍 Location

Dammam, Eastern Province, Saudi Arabia

🗂 Job Category

• Customer Service & Support

• Retail & E-commerce

• Operations & Supply Chain

• Administration & Office Support

🧾 Job Overview

Raya CX is currently hiring Customer Service Representatives for the MAF Share project in Dammam, Saudi Arabia. This role is ideal for professionals with strong English communication skills who are passionate about delivering excellent customer support and building positive customer experiences.

As a Customer Service Representative, you will interact with customers, resolve inquiries, and ensure high-quality service delivery while representing a premium project within a global customer experience organization. The role requires individuals who are confident communicators, capable of handling customer issues efficiently while maintaining a professional attitude.

This opportunity offers a structured career path within the customer experience (CX) industry, with exposure to international service standards, professional training, and long-term career growth opportunities in customer support, operations, and client services.

🛠 Key Responsibilities

• Handle customer inquiries and support requests through professional communication

• Provide accurate information about services, processes, and customer requests

• Resolve issues efficiently using problem-solving and customer service techniques

• Maintain a high level of customer satisfaction and service quality

• Record and update customer interactions and service reports in the system

• Follow company procedures, compliance guidelines, and service standards

• Collaborate with internal teams to ensure timely issue resolution

• Maintain professionalism while handling multiple customer interactions

🎓 Requirements & Qualifications

• English proficiency: Minimum B2 level (Upper-Intermediate)

• Strong spoken and written English communication skills

• Excellent problem-solving and customer relationship management skills

• Professional attitude and strong customer service mindset

• Ability to work rotational shifts

• Prior experience in customer service, call center, or client support roles is preferred

• Basic knowledge of customer relationship management systems and service tools is a plus

💼 Salary, Benefits & Career Growth (MANDATORY SECTION)

💰 Salary Offered:
5,500 SAR per month (Total Compensation including incentives)

📊 Average Market Salary (Estimated):

For Customer Service Representatives in Saudi Arabia, the typical salary range is:

• 4,500 – 6,500 SAR per month depending on experience, language skills, and incentives.

🎁 Benefits

• Performance-based incentives included in compensation

• Opportunity to work on a premium CX project

• Exposure to international customer service standards

• Professional working environment with structured training programs

📈 Career Growth Opportunities

• Promotion to Senior Customer Service Representative

• Career advancement into Team Leader or Operations Supervisor roles

• Professional development through customer service training and skill-building programs

📝 Application Process

🔗 Application Process (Website):

Apply only through the official job link
Click Apply Now on the website

📧 HR Email for Application

📩 Send your updated CV directly to:

🔹 Reference

Referred by: Rashid Naseem – Recrenza