🧾 Job Overview

A growing organization in Dammam is offering an exciting opportunity for a Customer Service Representative to join its call center operations across multiple projects. This role is ideal for candidates seeking a stable, full-time position in a fast-paced environment with strong emphasis on customer satisfaction, communication excellence, and service quality.

The position provides a solid foundation for individuals aiming to build a long-term career in customer service, call center operations, and client relationship management. Employees will benefit from structured workflows, exposure to diverse projects, and ongoing training and professional development programs, enabling continuous skill enhancement and career progression.

🛠 Key Responsibilities

Respond to customer inquiries via phone and provide accurate information
Handle customer requests and complaints, offering appropriate solutions
Maintain and update customer records in the system
Ensure high levels of customer satisfaction and service quality
Follow company procedures and call center protocols
Collaborate with team members to deliver a seamless customer experience
Meet performance targets and service-level agreements (SLAs)

🎓 Requirements & Qualifications

Good level of English proficiency (preferred for immediate selection)
Strong communication and interpersonal skills
Ability to handle customer interactions professionally
Team-oriented mindset with the ability to work under pressure
Basic computer skills and familiarity with call center systems (preferred)
Open to entry-level and early-career candidates

💼 Salary, Benefits & Career Growth (MANDATORY SECTION)

Salary:
Up to SAR 5,000 per month (based on skills, project allocation, and experience)

Compensation & Benefits:

Full-time employment with structured working hours and rest period
Performance-driven compensation structure
Opportunity to work on multiple projects and industries
Exposure to modern call center tools and customer management systems

Career Growth Opportunities:

Advancement to Senior Customer Service Representative or Team Leader roles
Opportunities to specialize in project-based customer support
Access to ongoing training, certification, and professional development programs
Career pathways into operations, quality assurance, or client success roles

📝 Application Process

🔗 Application Process (Website):
Apply only through the official job link
Click Apply Now on the website

📧 HR Email for Application:
📩 Send your updated CV directly to:
(Include the job title in the subject line)

🔹 Reference:
Referred by: Rashid Naseem – Recrenza

To apply for this job please visit gulfcx.com.