Customer Relations Manager – Operations – Dammam, KSA

📍 Location: Dammam, Saudi Arabia

🗂 Job Category:

• Customer Service & Support

• Operations & Supply Chain

• Human Resources (HR) & Recruitment

🧾 Job Overview

Rezayat Sparrow is seeking an experienced Customer Relations Manager to lead the Customer Relations team and elevate the customer experience journey. This role is vital in bridging the gap between operations and client needs, ensuring seamless service delivery and long-term client satisfaction.

The position provides career growth opportunities in customer experience leadership, operational strategy, and client relationship management. Professionals will gain hands-on experience in process improvement, performance monitoring, and strategy execution while managing a dynamic team.

Candidates will also benefit from professional development, including training in customer experience management, leadership skills, conflict resolution, and operational best practices.

🛠 Key Responsibilities

• Guide, mentor, and motivate the Customer Relations team within Operations

• Build and maintain long-term relationships with key clients and resolve complex issues efficiently

• Analyze customer feedback and refine operational procedures to enhance the overall experience

• Track key performance indicators (KPIs) to achieve high customer satisfaction levels

• Collaborate with operations teams to align services with market needs

• Develop and implement strategies that enhance customer loyalty and satisfaction

• Prepare periodic reports on customer feedback, performance metrics, and improvement plans

🎓 Requirements & Qualifications

• Proven leadership experience in Customer Relations or Customer Experience (CX)

• Exceptional communication and negotiation skills in Arabic and English

• Strong analytical abilities to interpret data and drive performance improvements

• Patient, proactive, and results-driven leader comfortable in fast-paced environments

• Ability to handle complex customer scenarios and resolve conflicts efficiently

💼 Salary, Benefits & Career Growth

Average Market Salary (Estimated): SAR 120,000 – 180,000 per year (based on mid-to-senior Customer Relations Managers in Dammam, KSA)

• Compensation Type: Annual

• Benefits: Health insurance, annual leave, performance bonuses, professional development programs

• Career Progression Opportunities: Senior Customer Experience Manager, Head of Customer Relations, Operations Leadership roles

• Training & Certification Support: Customer experience strategy, leadership development, conflict resolution, data-driven decision-making

📝 Application Process

🔗 Official Website:
Apply only through the official job link: Click Apply Now on the website

📧 HR Email for Application:
📩 Send your updated CV directly to:

Referred by: Rashid Naseem – Recrenza